*ALL SALES ITEMS ARE FINAL*
*ALL ITEMS BOUGHT WITH A COUPON CODE/DISCOUNTS ARE FINAL SALE*
ALL SWEEPSTAKES ITEMS are excludes for RETURNS & EXCHANGES.
PLEASE NOTE: SPECIAL ORDERS are NEVER returnable and NON-REFUNDABLE. FINAL SALE!
If your order has not arrived by the estimated delivery date, we're here to help. Before contacting us, did you try the following:
If you have not done any of these please do so now. If you still can't find your parcel, please let us know via email with your order number. We'll reply within 24 hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.
WILL I BE CHARGED CUSTOMS & IMPORT CHARGES for INTERNATIONAL ORDERS?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a large network of couriers to deliver goods from http://www.erikapena.com to all over the world.
We allocate the courier we believe will deliver your order to you in the most costly friendly and quickest time depending on the size and weight of your parcel.
If you are ordering for delivery outside of the USA, we suggest you have goods delivered to a work address rather than a home address, as our couriers may require a signature on receipt.
You can review our delivery options in more detail so you choose the one that best suits what you need.