Returns & Exchanges

✧ Return Policy ✧

We hope you absolutely adore your Erika Peña piece — each one is made with love and meant to be cherished. But if something isn’t quite right, we’re here to help you find your flow again.

🌿 General

Returns must begin within 14 days of your delivery date for a full refund. Any return received after 30 days will be lovingly sent back to you.

Please email online@erikapena.com to initiate your return.

Once your item arrives at our studio, please allow 10–14 days for processing. You’ll receive an email confirmation as soon as your return is complete. Refunds typically reflect in your account within 2–7 business days, depending on your bank’s rhythm.

🌸 Restocking Fees

• Within the U.S. 
  • A $12 restocking fee applies to all domestic returns.
  • ✦ This fee is waived if you choose store credit — a little extra love for your next treasure.
•  International Returns
  • A $40 restocking fee applies to returns from outside the U.S.

🌼 Final Sale

Some pieces are simply meant to stay with you. 
All sale items are final sale — we cannot accept returns unless your item arrives damaged.
You’ll see a “Final Sale” note on the product page and at checkout.

Please note: Earrings and hair accessories are always final sale, and no price adjustments can be made on past purchases.

🌙 Return Conditions

To honor the spirit of craftsmanship, please ensure your item is:

• Unworn, unwashed, and in its original condition
• Complete with all tags, accessories, and packaging intact
• For pieces with a hygiene strip, it must remain secure and unremoved

Items that arrive used, damaged, or incomplete will be sent back to you.

🕊 A Note on Fair Use

We cherish our community and strive to keep this space kind and balanced. Erika Peña reserves the right to limit returns, refuse transactions, or close accounts if unusual return patterns arise — so we can continue to serve our soulful shoppers with integrity and love.