It is our commitment to improve in all aspects of our business so we can continue to offer you, our dear customer, the most enjoyable shopping experience possible! 

PROCESSING TIME

All orders will be processed for shipment within 1-2 days for shipment. Once you order has been shipped, you will receive a notification with all tracking information of your order.

Please make sure all Shipping information, such as Street address, Apartment number, Suite Number & Phone number is entered for your shipping.

If there is any Shipping information missing, such as a contact number, we are not able to process, but someone in our shipping department will contact you for any missing information. 

SHIPPING DELAYS DUE TO COVID-19

Our delivery partner DHL Express is experiencing delivery delays in certain countries/regions due to the COVID-19 pandemic.

If you are presenting any delays, please contact DHL directly for service information and updates.

SHIPPING TIMES

Estimated Delivery Time can range from 3-5 Business Days with DHL International Express Shipping Service.

By accepting our Term & Condition upon placing your order, you agree that Erika Peña is not liable for any delay in delivery.

SHIPPING FEES

US + CAN + AU

  • Orders under $300 – $20
  • Orders above $300 – FREE

CARIBBEAN & EU

  • Orders under $300 – $30
  • Orders above $300 – FREE

HONG KONG SAR CHINA

  • Orders under $300 – $30
  • Orders above $300 – FREE

INDONESIA

  • Orders under $300 – $20
  • Orders above $300 – FREE

REST OF THE WORLD

  • Orders under $300 – $30
  • Orders above $300 – FREE

DUTIES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

DELIVERY PROCESS

Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.

LOST GOODS

If your order is lost in transit or has not arrived by the estimated delivery date, we're here to help.

Please, try the following steps:

  • Check your tracking link via your confirmation email to view the up to date tracking. This is available for all carriers and some International carriers.
  • Check your delivery information provided on your order to make sure we have the correct information.
  • Check for any notification via text message, email or attempted delivery cards from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  • Check with any authorized person if they have received the parcel on your behalf.
  • Check on any safe areas. Couriers may have left your parcel on such areas like behind bins or in a shed, garage or porch.
  • If you have not done any of these please do so now. If you’re still having difficulties finding your parcel, please contact our Customer Care Team with your order number. 

We'll reply within 24 hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you. 

DAMAGED GOODS

If your order is damaged in transit, please contact our Customer Care Team within 5 business days of receiving your order so that we may assist you.

QUESTIONS ABOUT SHIPPING

If you have any questions related to shipping or your delivery, please contact our
Customer Care Teamonline@erikapena.com
Address: Erika Peña Designs LLC, 11420 Fallow Deer Court, Fort Myers, FL 33966, United States.